Return Policy

Order Cancellations

You may cancel an order at any time before it ships. Submit a cancellation request through our contact form with your order number and we will confirm and issue a full refund. Once an order has shipped, it is covered by the return policy below instead.

Custom, made-to-order, and special-order pieces cannot be canceled once production has begun.

Returns

We want you to be completely satisfied with your purchase. If a piece isn't right, you may return it for a full refund within 14 days of delivery. This applies to any reason, including simply changing your mind.

How to start a return

Submit a request through our contact form within 14 days of delivery. Include your order number and the item you wish to return.
We will reply within one business day with a return authorization number and a prepaid, insured shipping label.
Ship the item back within 5 business days of receiving your return authorization.

Returns sent without an authorization number cannot be processed.

Return requirements

Items must be unworn, undamaged, and in their original packaging, including any certificates or documentation that shipped with the piece.
Items showing signs of wear, damage, resizing, or alteration cannot be refunded.
Write your return authorization number on a slip and include it inside the package.
Use the prepaid label we provide. It is fully insured and requires a signature.

Return shipping

Return shipping is free. We provide a prepaid, insured label at no cost to you.

Refunds

Refunds are issued to the original payment method within 5–10 business days of the returned item passing inspection.
Original shipping charges are non-refundable.

Exchanges

Exchanges follow the same process and timeline as returns.

Final Sale Items

All custom, made-to-order, and special-order pieces — including custom mountings, commissioned work, and any item not shown as a standard listing on our website — are final sale and cannot be returned or exchanged.
Deposits on custom and commissioned work are non-refundable.
Engraved and personalized items are final sale.
Eternity rings ordered in an incorrect size are subject to a 30% restocking fee.

Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, contact us through our contact form within 3 days of delivery and include photographs. Keep all original packaging. We will replace the item or issue a full refund including shipping.

Warranty

Manufacturer's warranty. Every piece is warranted against manufacturing defects for 3 months from delivery. Defective items experiencing problems under normal wear will be repaired or replaced at no charge. This warranty is valid only within the United States and is void if repair or service is performed by a third party.

Ring resizing. Rings purchased from us may be resized within 1 month of delivery for a nominal fee. You are responsible for shipping both ways. Resizing takes approximately 2–7 business days. Eternity rings cannot be resized.

Stone replacement. If a piece loses a single stone with a total weight of 0.12 carat or larger within 3 months of purchase, we will replace it free of charge on eligible jewelry.

Not covered

General wear and tear, including scratches, dents, nicks, or stones lost to impact
Water damage
Fading or chipping of plated finishes resulting from handling
Lost or stolen items or parts
Damage due to misuse or negligence
Damage occurring while the item is in your possession that is not caused by a defect in material or workmanship

Warranty service. Submit a request through our contact form with your order number and a description of the issue. We will provide shipping instructions and a prepaid label. Include a copy of your original invoice with the item, and make no reference to jewelry or the contents on the outside of the box.